Support
How to get help with Surfboard — community, email, and issue reporting.
Community Slack
Join our community Slack to:
- Get help from the Surfboard team and other users
- Share tips and use cases
- Request features and provide feedback
- Stay updated on new releases
Join here: surfboard-community.slack.com
Response time: Business hours (Pacific Time)
Email Support
For direct support, email us at support@surfboard.ai
Response time: Within 24 hours
Reporting Issues
When you encounter a problem, including these details helps us resolve it faster:
What happened:
- What were you trying to do?
- What actually happened instead?
- Can you reproduce it? If so, what are the exact steps?
Context:
- Which project and board (if relevant)?
- Which sources are connected?
- When did this start happening?
Environment:
- Browser (Chrome, Safari, Firefox, etc.)
- Operating system (Mac, Windows, etc.)
- Any error messages or screenshots
You don't need to include everything — share what you know, and we'll follow up if we need more details.